Help center
How can we help?
Find quick answers about your order, sizing, shipping and returns, or get in touch with our team.
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Log in to see your orders and tracking.
Open →Shipping & delivery
Delivery times, fees and free shipping over 99€.
Open →Returns & exchanges
Return or exchange within 14 days.
Open →Size guide
Size charts and fit tips for every style.
Open →Care guide
How to wash and care for every fabric.
Open →Discreet packaging
How we keep your order private.
Open →FAQ
Answers to the most common questions.
Open →Contact us
Our team replies within 24 hours on weekdays.
Open →Popular questions
When will my order arrive?
Orders ship within 2–3 business days. Standard delivery takes 8–20 days and express 7–14 days, depending on your country.
How do I return an item?
Email your order number to service@arjenkroos.com within 14 days of delivery. We'll send you the return address.
Which size should I choose?
Measure your waist and compare it with our size guide.
Is shipping free?
Yes, on orders over 99€ to Europe, the UK, the USA and more.
Still need help?
Email service@arjenkroos.com and we'll reply within 24 hours on weekdays (48 hours at weekends).